General Shipping Information
All merchandise offered on MortuaryMall.com is shipped to you directly from the original manufacturers, and most orders for in-stock merchandise are shipped within 1 to 2 business days (Monday through Friday, excluding federal holidays). After placing your order, you will receive an order confirmation via email. You will also receive an email with your tracking information (when available) after your order has shipped. You may cancel your order as long as your merchandise has not been shipped. Please email us at
[email protected] to verify whether your order has been shipped. Additional general shipping info:
Upon delivery, please count and inspect all cartons. Mark any imperfections due to shipping on the driver's bill of lading. There could be concealed damage or shortage. If the damage and/or shortage is not noted on the bill of lading, a claim will not be paid.
Shipping to Alaska and Hawaii
Most items can be shipped to Alaska and Hawaii street addresses. However, some items can't be shipped to Alaska or Hawaii if they are extremely heavy, oddly-shaped, or considered hazardous. Available shipping options will appear at checkout when you enter a shipping address.
While the majority of the products on our website can be shipped internationally, we are not able to ship all of the products internationally. Please contact us at
[email protected] to inquire whether or not the product(s) you are interested in purchasing can be shipped internationally and for the shipping cost.
Signature upon delivery required for shipments over $700.
When purchasing larger mortuary products (mortuary cots, cemetery lowering devices, etc.), please provide a business address for delivery. These products are delivered via trucking companies, and they charge our vendors extra (typically about $100.00 extra) to deliver to a residential address. If you have to ship to a residential address, we will contact you to collect this additional fee before we will ship your order.
MortuaryMall.com charges a single flat fee for each shipment plus an additional fee for the weight of each item in that shipment. The total shipping charge will be displayed on the last page of the Checkout order form before you submit your order. Here is the equation we use to calculate the total shipping cost:
(Per Shipment Cost) + (All Per Item Weight Costs) = Total Shipping Fee
For orders being shipped to street addresses in the Continental U.S., the per shipment and weight costs are as follows:
Per Shipment: $9.95
Per Weight (lbs): $0.80
For orders being shipped to street addresses in Alaska and Hawaii, the per shipment and weight costs are as follows:
Per Shipment: $9.95
Per Weight (lbs): $3.00
Shipping Carriers, Methods & Estimated Delivery Dates
Manufacturers typically ship via UPS, FedEx, the United States Postal Service or using one of the many freight carriers (i.e. R&L Carriers, Roadrunner Transportation, etc.). Depending on the item(s) you purchase, the manufacturer(s) will choose the most appropriate delivery method(s) for your shipping address. It is not possible to specify a preferred carrier when placing your order. In-stock merchandise is usually processed and shipped within 1 to 2 business days. So if you place an order, your total delivery time would be 1 to 2 business days (processing time) + 3 to 5 business days (average shipping time). Using this scenario, your package should be delivered between 4 to 7 business days after placing your order.
The shipping methods we use are as follows:
Standard Delivery (3-5 business days after being shipped)
Most items shipped to the 48 contiguous United States are shipped via Standard Delivery.
Standard Freight for Oversized Items (14-21 business days)
Some heavy or oddly shaped items must be shipped alone via a freight trucking company. Usually, Oversized Items arrive in 14-21 business days after leaving the warehouse. The delivery company should contact you by phone to schedule a delivery date and time window. Typically, there will be a minimum of a four-hour time frame for the delivery and an adult must be available to accept, inspect, and sign-for the delivery. The item will be delivered to your designated shipping address. The total charge does not include inside delivery, removal of cartons, or assembly. When your order is delivered, immediately inspect the carton for any potential damage that may have occurred during shipment. Carefully inspect the packaging as well as the contents of the package. It is normal for the carton to show some wear; however, if damage did occur please contact a Customer Service Specialist immediately by calling 1-844-MORT-MALL. It is not necessary to contact customer service if the box is damaged, but your product is acceptable. Please visit Your Account area for answers to questions about your order. If you are unable to find the answers you need, you may contact one of our Customer Service Specialists by emailing
Premium Freight / White Glove/Silver Service (14-21 business days)
Oversized items are heavy or oddly shaped items that must be shipped alone via a freight trucking company. Many oversized items on this site may be shipped via a premium delivery service called White Glove/Silver Service for an additional charge. If this option is available it will be noted during Checkout. White Glove/Silver Service delivery charges vary according to individual products; exact charges will be noted during your checkout process. Items shipped using this service will be delivered to your funeral home, brought inside, and carried to the room of your choice within two floors of the main level (unless a service elevator is present). Please note that set-up or assembly is not included in this service.
Other Important Shipping Information
Advanced Sale Items
Advanced Sale Items are items that are not yet in stock, but available for advanced purchase on our site. An Advanced Sale Item you order is shipped directly to you once it is in stock. You will be notified of the status of your Advanced Sale Item via e-mail. You will not be charged for any item until it is shipped to you. Expected shipment time (for example, "Advanced Sale: buy now for shipping in 4-6 weeks") is indicated on the Product Detail Page. Please note, expected shipment times appearing on the Product Detail Page specify when an item is expected to leave our warehouse, not when the item will arrive at its final shipping destination. After your order leaves our warehouse, delivery times vary according to the shipping method you select during checkout and the location of your shipping address.
Usually, Oversized Items arrive in 14-21 full business days after leaving the warehouse. Most Oversized Items leave the warehouse within seven full business days. Because this is a larger and heavier item, it can only be sent via ground freight; therefore, we cannot offer expedited shipping. The freight trucking company is not responsible for unloading the item from the truck or carrying the item into the building. Your item is likely to be heavy and large; therefore, we recommend that you have someone with you to help you unload the item and carry it inside.
Tracking your order
At our warehouse, tracking numbers are assigned to packages almost immediately and generally appear in Your Account along with your order information. However, it may take up to 48 hours or longer before the package is checked into the carrier's tracking system. That means even though your package has already shipped from our warehouse and is on its way to you, the carrier may not be able to provide any information about your package for up to 48 hours or more.
Finding your order status
There are 3 easy ways you can find the status of your order: 1) Check your email. You were required to enter an email address during Checkout, so you will receive emails to keep you up-to-date about the status of your order. 2) Visit MortuaryMall.com. Come back to our website and sign in for Your Account order history where you will be able to view information about your most recent orders (including tracking information) as well as past orders. 3) Contact us. If you still have questions about your order, please contact us via email at