MortuaryMall.com 30-Day Return Guarantee
We want you to be completely satisfied with the products you purchase on MortuaryMall.com. If you are not satisfied with a product that you purchased from us, you may return the product (unless it is is listed in the "Return Exceptions" section below) within 30 days of delivery for a refund of the purchase price, minus the original shipping charge and any applicable manufacturer restocking charge. The product must be returned in new, unused and/or unopened condition in original boxes and with all paperwork, parts, and accessories to ensure credit. After the product has been received and inspected by the manufacturer, we will reimburse your credit card for the purchase price less the original shipping charge and any applicable manufacturer restocking charge. The cost of returning a product is the responsibility of the customer. If you'd like to know if the manufacturer(s) of the product(s) you are interested in purchasing requires a restocking fee for returned merchandise, please call or email us before purchasing.
Damaged or Defective Products If you receive a damaged or defective product, contact us within 30 days of delivery at 1-800-961-3320. Please be prepared to supply us with the order number and product number from your original confirmation e-mail, as well as your e-mail address and phone number. If there is extensive damage to the carton upon delivery, contact us immediately at 1-800-961-3320. You can expect a refund in the same form of payment originally used for purchase within 30 days of our receiving your returned product. You will be refunded the original shipping cost if the return is a result of a manufacturer error or a shipping error on our part.
Returning a Product The packing slip in your package will contain detailed return instructions for all returnable products. Please refer to the packing slip instructions when returning an product. If you need further assistance please contact us at 1-800-961-3320 for instructions on how to correctly return an order or how to arrange a freight delivery pickup for your products. All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries. It is recommended that you use UPS or Insured Parcel Post for your return. Keep the return tracking number for your return package to monitor delivery status. To receive credit, products must be returned within 30 days of delivery. You can expect a refund in the same form of payment originally used for the purchase, within 30 days of our receiving the returned order.
Return Exceptions Products purchased on MortuaryMall.com that are ineligible for return include all customized, tailored or personalized products as well as the following list of products:
Manufacturer's Warranties Many of the products that are sold on MortuaryMall.com come with a manufacturer's warranty. For additional information on the manufacturer's warranty for a specific product, contact the manufacturer directly. Instructions on how to do this will be included with your product information.
Exchanges Please contact us at 1-800-961-3320 about product exchanges. Currently, we do not offer exchanges on all products that are offered, so please contact to inquire about the product(s) you purchased.
Still Have Questions? Please call us at 1-800-961-3320. We are happy to answer any/all questions you may still have.